If you aren't able to be there for pickup or delivery that's ok - however there does need to be someone there to sign the condition report and handover the bike.
Have an alternative party like a friend or relative to sign on your behalf if you are not available for the handover of your motorcycle.
Make sure there is someone available to be reached directly by mobile phone for the driver to schedule a delivery/pickup time. The driver calls within 24 hours before their arrival, and the delivery/pickup time is within a 2-hour time frame.
If our Driver arrives and no one is home or able to be contacted, unfortunately our Drivers will have to move on to continue with their run. They have multiple pickups and deliveries allocated each day and if they are delayed too long, then the rest of the bookings that day are delayed.
Please be sure to have your phone on you and open communication with our Drivers.